Privacy Policy

Information you provide directly

• Contact details: your name, phone number, email address, and pickup address or city.
• Vehicle details: year, make, model, mileage, condition, VIN, and licence plate number, as needed to prepare an offer and complete the transfer.
• Transaction records: the Bill of Sale, offer amount, payment record, and copies of ownership documents where required to complete a lawful vehicle transfer in Alberta.
• Communications: the content of calls, text messages, emails, and quote-form submissions you send us.

Information collected automatically

• Website usage data: pages visited, time on site, approximate location (city level), device and browser type, and referring website.
• Cookies and similar technologies used for site functionality and analytics.

• To prepare and communicate a cash offer for your vehicle.
• To schedule towing and pickup at your address.
• To complete the legal transfer of ownership, including preparing the Alberta Bill of Sale.
• To pay you and keep the transaction records that Alberta law and tax rules require us to keep.
• To respond to your questions and provide customer support.
• To improve our website, services, and local coverage across Alberta.
• To meet legal, regulatory, and record-keeping obligations that apply to licensed vehicle buyers and recyclers.

We share personal information only in these limited situations:

• Service providers: towing operators, payment processors, and IT/website providers who help us deliver the service.
• Vehicle transfer and registration: details required on the Bill of Sale and related documents may be provided to Alberta registry agents, insurers, or the new owner of the vehicle as part of a lawful transfer.
• Legal requirements: where disclosure is required by law, court order, or a government authority, or to investigate fraud, theft, or misrepresentation of vehicle ownership.
• Business transfer: if our business is sold or reorganized, records may transfer to the successor under the same privacy protections.

We keep transaction records, including Bills of Sale, for as long as reasonably necessary to meet legal, tax, audit, and dispute-resolution requirements in Alberta. Quote inquiries that do not become transactions are kept for a shorter period and then deleted or anonymized.

We use reasonable physical, technical, and administrative safeguards appropriate to the sensitivity of the information — including secure storage of transaction paperwork, restricted access within our team, and encrypted transmission on our website. No method of storage or transmission is completely secure, but we work to protect your information against loss, misuse, and unauthorized access.

Our website uses cookies and similar technologies to keep the site working properly and to understand, in aggregate, how visitors use it. You can block or delete cookies in your browser settings; the site will still function, though some features may be limited. If we use third-party analytics, those providers process usage data under their own privacy policies.

• Access: you may ask what personal information we hold about you.
• Correction: you may ask us to correct inaccurate or incomplete information.
• Withdrawal of consent: you may withdraw consent to non-essential uses of your information at any time, subject to legal and contractual limits.
• Deletion: you may request deletion of information we are not legally required to retain.

Our services are intended for adults legally able to sell a vehicle in Alberta. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

We may update this policy from time to time to reflect changes in our practices or in the law. The Last updated date at the top shows the current version. Material changes will be posted on this page.

Questions, access requests, or privacy concerns can be directed to:

• Scrap My Car Calgary
• 13950 - 52 STREET NE Calgary, T3N 1B7, Alberta
• Phone/Text: (403) 477-6858 (open 24/7)
• Email: [insert privacy contact email]

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.